Shipping & Returns
The Velvet Standard of Delivery Because every Velvet product is handcrafted and made-to-order, you aren’t just getting a product off a shelf—you’re getting a fresh ritual created specifically for you.
Processing Time Please allow 3–5 business days for us to hand-pour and package your order before it ships. You will receive a tracking number as soon as your order is on its way.
Returns & Replacements Due to the artisanal and personal nature of our small-batch skincare, we do not accept returns or exchanges. However, if your order arrives damaged or there is an issue with your shipment, please contact us within 48 hours so we can make it right.
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